Voice Implementation Specialist

3 weeks ago


Charlotte, North Carolina, United States TEKsystems Full time
Job Description

The NICE Engineer is responsible for implementing call recording and speech analytics solutions. This role involves debugging issues and providing post-production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams.

Key Responsibilities
  • Implement call recording and speech analytics solutions using the NICE Platform Suite.
  • Debug issues and provide post-production support to ensure solutions are stable and meet requirements.
  • Collaborate with cross-functional teams to ensure seamless integration and deployment of solutions.
  • Develop and maintain project and product documentation to ensure accurate and up-to-date information.
  • Stay up-to-date with industry trends and technologies to ensure continued expertise and innovation.
Requirements
  • 5+ years of significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions.
  • Quickly adaptable to learn new systems, technologies, and business knowledge.
  • Satisfactory technical writing skills to create and maintain project and product documentation.
  • Excellent analytical and communication skills to effectively collaborate with teams.
  • Strong foundation of programming fundamentals and understanding of computer networking concepts and SQL.
  • Experience with deploying and integrating through formal productive delivery channels, release concepts.
  • Ability to work independently and in a team environment with a consistent process-oriented methodology.
Technology
  • NICE Platform Suite- Call recording and Analytics.
  • Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc.
  • Basic knowledge of SQL.
  • Working knowledge of application setup, support, and configuration.
Benefits

Eligible employees may receive a range of benefits, including medical, dental, and vision coverage, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, and employee assistance program.

TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates.


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