Voice Implementation Specialist
3 weeks ago
The NICE Engineer is responsible for implementing call recording and speech analytics solutions. This role involves debugging issues and providing post-production support until any solution delivered is stable and formally transitioned to the L2 and L3 production support teams.
Key Responsibilities- Implement call recording and speech analytics solutions using the NICE Platform Suite.
- Debug issues and provide post-production support to ensure solutions are stable and meet requirements.
- Collaborate with cross-functional teams to ensure seamless integration and deployment of solutions.
- Develop and maintain project and product documentation to ensure accurate and up-to-date information.
- Stay up-to-date with industry trends and technologies to ensure continued expertise and innovation.
- 5+ years of significant hands-on technical experience in engineering and implementing call recording and speech analytics solutions.
- Quickly adaptable to learn new systems, technologies, and business knowledge.
- Satisfactory technical writing skills to create and maintain project and product documentation.
- Excellent analytical and communication skills to effectively collaborate with teams.
- Strong foundation of programming fundamentals and understanding of computer networking concepts and SQL.
- Experience with deploying and integrating through formal productive delivery channels, release concepts.
- Ability to work independently and in a team environment with a consistent process-oriented methodology.
- NICE Platform Suite- Call recording and Analytics.
- Understanding/experience with web application communication protocols - SOAP, HTTP, XML etc.
- Basic knowledge of SQL.
- Working knowledge of application setup, support, and configuration.
Eligible employees may receive a range of benefits, including medical, dental, and vision coverage, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, and employee assistance program.
TEKsystems is an equal opportunity employer and welcomes applications from diverse candidates.
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