Customer Service Representative
3 weeks ago
Customer Service Representative
Are you passionate about delivering exceptional customer experiences? If so, we're looking for a talented Customer Service Representative to join our team at Artemis Lifestyle Services, Inc. As a key member of our customer service team, you will be responsible for providing top-notch support to our homeowners, Boards of Directors, and team members via an inbound call center. Your primary focus will be on answering customer inquiries, resolving issues, and ensuring overall customer satisfaction.
Responsibilities:
- Respond to customer service phone calls and emails in a timely and professional manner
- Work closely with the Manager of Customer Experience to ensure seamless customer service delivery
- Provide accurate and satisfactory answers to customer questions and concerns
- Notate customer accounts after every interaction for historical reference
- Guide customers through troubleshooting online payments
- Problem-solve customer inquiries and resolve issues efficiently
Requirements:
- Minimum 1 year experience in handling high-volume customer service calls and emails
- Strong customer service focus with an emphasis on problem resolution
- Excellent organizational skills
- Proficient in Microsoft Outlook
- Bilingual is preferred
Work Location: In office
Job Type: Full-time
Salary Description: $15 per hour
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