IT Infrastructure Specialist

4 days ago


Middletown Connecticut, United States Charles IT Full time

About the Role:

Charles IT is seeking a highly skilled and experienced Systems Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting services to our clients, as well as performing various job functions.

Key Responsibilities:

  • Provide technical support and troubleshooting services to resolve technical issues for end-users
  • Support Microsoft-related technologies, including Windows Server, Office 365/Exchange, SQL, SharePoint, and more
  • Support virtual environments, including VMware and Hyper-V
  • Configure, install, and support various network devices and services, including WAN and LAN connectivity, routers, firewalls, and security
  • Effectively communicate with customers on ticket progress, impending changes, or agreed outages
  • Document internal processes and procedures related to duties and responsibilities
  • Maintain daily documentation by entering time, expenses, and all work as service tickets in ConnectWise

Requirements:

  • 5 or more years of experience in a similar role
  • MCSA, VCP, CCNA certifications are a plus
  • Experience with ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 platforms is a plus
  • Superior communication skills and ability to multi-task
  • Enthusiastic and dedicated to the challenges of a growing company and client base
  • Self-starter with the ability to perform independently with little or no supervision
  • High level of organization and strong attention to detail

About Charles IT:

Charles IT is a thriving IT company experiencing rapid expansion. We are proud to be listed among the Inc 5000's fastest-growing companies and have been honored as one of MSP's Top 501 and recognized as one of Marcum's Top Tech 40. We offer a competitive benefits program, including Health, Life, Disability, Paid Holidays, PTO, Dental, 401K, and more.

What We Believe In:

  • IT for humans by humans
  • Building up our team through professional and personal development
  • An emphasis on work/life balance
  • Fostering a start-up-type environment founded upon a passion for our mission

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a talented and dedicated team


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