Security Sales Specialist

7 hours ago

Charlotte, North Carolina, United States CPI Security Full time
Job Overview

CPI Security is seeking a highly motivated and results-driven Sales and Customer Retention Specialist to join our team. As a key member of our sales team, you will be responsible for marketing and selling innovative Security and Home Automation products and services to new and existing customers.

Responsibilities
  • Ambitiously market and sell Security and Home Automation solutions to new and existing customers.
  • Build value in the CPI brand to drive sales and increase market share.
  • Engage customers throughout the sales cycle to convert opportunities into sales or confirmed appointments.
  • Create and maintain a robust pipeline through the Salesforce CRM Platform and contribute to the sales database.
  • Provide solutions-based approaches to retain customers who are considering service cancellation.
  • Conduct outbound calls to current customers who may be selling their home and facilitate a seamless transfer of their Security and Home Automation system.
  • Champion the customer care process, which includes troubleshooting technical issues, answering questions or concerns, and educating customers on system use and maintenance.
  • Problem solve to identify and eliminate customer issues and work with customers to retain them.
  • Consistently improve retention rates and achieve retention goals.
  • Handle each call with empathy, compassion, and professionalism to ensure excellent customer service.
What We Offer
  • Competitive base pay and uncapped commissions.
  • Ongoing specialized, paid training and career growth opportunities.
  • Regular contests with unique prizes and incentives.
  • Great medical, dental, vision, short- and long-term disability, and life insurance options.
  • Company-paid holidays, floating holiday, and paid time off (PTO).
  • 401(k) plan with competitive company match.
  • Eligible for a free monitored security system after 90 days.
  • Education assistance to improve skills and further education.
  • An engaging and fun company culture with a diverse group of people.
  • Volunteer and community engagement opportunities.
  • An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility.
  • Birthday and Work Anniversary Rewards, plus a Rolex watch at 10 years of service.
Requirements
  • 1+ years sales experience, inside sales preferred.
  • Proven sales skills, particularly with strong upselling and closing abilities.
  • Strong customer service skills.
  • Ability to consistently meet and exceed sales quotas.
  • Coachable, high-energy personality with a great positive attitude and desire to grow professionally.
  • Thrive in a fast-paced, sales-driven environment where exceeding sales goals leads to long-term success.
  • Take pride in delivering excellent customer service.
  • Experience with CRM systems like Salesforce is a plus.

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