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Security Operations Specialist
2 months ago
Sunstates Security is a leading provider of security services, committed to delivering exceptional customer service and quality work environments for its team across the country.
Job SummaryWe are seeking a highly skilled Security Operations Analyst to join our team in Charlotte, NC. As a Security Operations Analyst, you will play a critical role in conducting research and providing analyses to render solutions to recurring or unusual problems.
Key Responsibilities- Deliver continuous improvement year over year by providing accurate information, timely case entry, enhancing problem-solving skills, and sound decision-making.
- Build solid peer-to-peer relationships in a team environment to meet operational needs.
- Communicate effectively and clearly on a daily, weekly, monthly basis with leadership to provide exceptional customer service regarding routine and escalated requests.
- Responsible for answering alarms in the access control system, reviewing video, and entering service requests when necessary.
- Conduct multi-step breach and investigative analysis to trace the dynamic activities associated with advanced threats.
- Support quality control and compliance programs to include: weekly camera audits, documenting PCI sites according to procedures, accurate case classification, and tracking of physical security issues.
- Utilize specialized tools to search social media and the internet for potential threats against the company, associates, contractors, and visitors.
- Ability to conduct in-depth research on various entities as requested by our business partners.
- Responds promptly to requests and completes concise and timely reports.
- Ability to handle both common and crisis situations calmly and efficiently.
- Maintains confidentiality with sensitive information.
- Ability to work nights, weekends, and holidays.
- Associate degree in a business-related discipline preferred.
- 1+ years in physical security-related fields.
- Ability to enter data in multiple platforms and possesses intermediate to advanced word processing skills.
- Advanced oral and written communication skills enough to provide information, deliver information to leadership, and answer inquiries.
- Computer skills sufficient to operate online systems and complex software often using multiple programs simultaneously.
- Ability to exercise judgment to research and solve operational problems where the answer is not apparent.
- Knowledge of access control and video systems are required.
- Bi-Lingual is a preferred.
- Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental, & vision benefits, employee referral bonuses, paid time off, premium holiday pay, tuition reimbursement, and more.
