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Technical Support Specialist II

2 months ago

New Brunswick, New Jersey, United States ASG Full time

Job Type

Full-time

About ASG: At Abacus Solutions Group, we are dedicated to our core values of making a difference, serving with passion, and upholding integrity in all our actions. We believe that every opportunity is a chance to create a positive impact. Our commitment to service drives us to continuously seek ways to support our clients and colleagues. Integrity is at the heart of our decision-making process, ensuring that we always align our choices with our ethical principles. We prioritize these values in our hiring, performance reviews, and recognition of our team members, making it essential for you to share these ideals to join our team.

Position Overview: We are seeking a Technical Support Specialist Level II to join our team. In this role, you will collaborate with a diverse group of professionals, including Help Desk Specialists, Network Engineers, System Administrators, and Database Experts. Together, this team provides comprehensive IT Operations and Support to a federal agency responsible for training law enforcement personnel across various organizations.

Key Responsibilities:

  • Install, configure, or repair computer systems and associated devices
  • Ensure system functionality by evaluating existing equipment and software
  • Explore and test new systems and applications
  • Document modifications, updates, and issues
  • Educate users on the effective use of hardware and software
  • Communicate clearly about technology usage with the team
  • Oversee and mentor junior specialists
  • Perform Tier I Technician duties

Qualifications:

  • Minimum of 1 year of experience in troubleshooting software and hardware in a customer service environment
  • Strong analytical and problem-solving skills
  • Exceptional written and verbal communication skills in English
  • High school diploma or equivalent required
  • Preferred candidates will have an associate degree in Information Technology, such as Network Administration; a high school diploma or equivalent is mandatory
  • Certifications such as CompTIA A+, Network+, or Security+ are preferred

Security Requirements:

  • No security clearance is necessary; Secret Clearance is preferred
  • Must be a US Citizen
  • Must successfully complete a Federal Law Enforcement Background Investigation

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.