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Information Desk Associate

2 months ago

Boston, Massachusetts, United States Massachusetts General Hospital Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as an Information Desk Associate at Massachusetts General Hospital. As a key member of our front-line staff, you will be responsible for providing exceptional service to patients, visitors, and staff, ensuring a warm and welcoming experience for all.

Key Responsibilities
  • Proactively greet and welcome patients, visitors, and staff, providing a positive and courteous experience.
  • Respond to inquiries and requests in a timely and compassionate manner, offering assistance and guidance as needed.
  • Utilize computerized information systems to access patient and employee information, ensuring accurate and efficient navigation.
  • Supervise and coach volunteers and colleagues in customer service, promoting a culture of excellence.
  • Collaborate with Entrance Ambassadors and Police & Security to ensure seamless arrivals and departures.
  • Monitor the environment for lost patients and visitors, maintaining a welcoming and safe environment.
  • Perform administrative tasks, including receiving envelopes and packages, maintaining logs, and assisting with special projects.
Requirements
  • Minimum 5 years' experience in a customer service-focused role.
  • Exceptional customer service skills, with a strong ability to communicate effectively.
  • Excellent computer skills, with proficiency in EPIC and PALS systems.
  • Conversational language skills in a second language preferred.
  • Experience in a healthcare setting desirable.
Working Conditions

This is a fast-paced environment with a high volume of service requests. The successful candidate must be able to stand for long periods, push patients in wheelchairs, and work in a team-oriented setting.

Massachusetts General Hospital is an Equal Opportunity Employer. We value diversity and inclusion, and encourage applications from protected veterans and individuals with disabilities.