Help Desk Associate
4 days ago
Help Desk Associate
Join our team as a Help Desk Associate at Mass Markets, where you will play a critical role in providing top-notch customer support.
As a Help Desk Associate, you will be the primary point of contact for customers, responding to their inquiries and resolving their issues in a timely and professional manner.
The salary for this role ranges from $40,000 - $65,000 per year, depending on experience.
Responsibilities:
- Field customer calls and emails in a friendly and efficient manner
- Troubleshoot and resolve technical issues
- Escalate complex issues to senior technicians
- Document customer interactions and update ticket records
- Participate in ongoing training and professional development
Benefits
- A competitive salary and bonus structure
- A comprehensive benefits package
- Ongoing training and development opportunities
- A collaborative and dynamic work environment
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