Help Desk Associate

4 days ago


Savannah, Georgia, United States Mass Markets Full time

Join Our Team:

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We are excited to invite applications from motivated and customer-focused individuals who are passionate about delivering exceptional experiences. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, please submit your application today.

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About the Role:

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This is an exciting opportunity to join our customer-facing team at Mass Markets, where you will be responsible for providing high-quality support to our customers. In this role, you will work closely with our internal teams to resolve issues efficiently and ensure first call resolution.

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Key Responsibilities:

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- Handle inbound and outbound calls, emails, and chats in a timely and professional manner

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- Research systems to find missing information as applicable

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- Coordinate with other departments to resolve issues when needed

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- Document and process customer claims in appropriate systems

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Requirements:

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- High school diploma or equivalent required; Bachelor's degree preferred

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- 1+ year of customer service experience required

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- Excellent communication and problem-solving skills


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