Help Desk Specialist

4 days ago


Savannah, Georgia, United States Mass Markets Full time

Job Summary: We are seeking a highly skilled Contact Center Representative to join our team at Mass Markets. In this role, you will be responsible for handling a high volume of customer inquiries and resolving issues in a timely and professional manner.

Responsibilities:

  • Handle customer calls, emails, and chats in a courteous and professional manner.
  • Respond to customer inquiries and resolve issues through effective problem-solving and communication skills.
  • Collaborate with internal teams to resolve complex customer issues.
  • Document and process customer claims in accordance with company policies and procedures.
  • Meet or exceed performance metrics and targets.

Requirements: To succeed in this role, you should have excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment. You should also be able to maintain confidentiality and handle sensitive information with discretion.


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