Customer Service Representative Savannah

5 days ago


Savannah, Georgia, United States MCI Careers Full time
About the Role

This is a full-time position as a customer service representative supporting inbound customer service, help desk, and back-office processing representatives. You will handle inquiries, troubleshoot technical issues, assist customers with products, and process-related inquiries.

Key Responsibilities
  • Handle inbound and outbound contacts in a courteous and timely manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Research systems to find missing information and coordinate with other departments to resolve issues
  • Follow the processes of the Client program and perform all tasks in a professional manner


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