Account Executive, Membership Service Specialist
4 days ago
Job Summary
AEG is seeking a highly motivated and experienced Account Executive, Membership Service to join our team. As a key member of our sales and customer service team, you will be responsible for managing a book of season ticket member accounts, providing exceptional customer service, and contributing to annual renewal and retention strategic planning.
Key Responsibilities:
- Account Management: Directly manage a book of season ticket member accounts, including day-to-day customer communication to provide necessary solutions for customer service needs.
- Renewal and Retention Strategies: Contribute to annual renewal and retention strategic planning and timelines to increase season ticket member renewal and engagement.
- Customer Service: Staff the season ticket member service counter and carry out season ticket member engagement and fan experiences at all home games.
- Sales and Outreach: Collaborate with sales team to identify and formulate impactful outreach initiatives to meet and exceed customer expectations and generate revenue through upsells, referrals, and growth of the membership base.
- Event Planning: Plan and execute year-round season ticket member events and experiences.
- Collaboration: Collaborate with Chicago Blackhawks renewal and retention team to implement efficiencies, best practices, and shared resources.
Qualifications and Requirements:
- Education: Bachelor's degree in business or a related field.
- Experience: One or more years of professional service or selling experience.
- Skills: Ability to engage and interact with current and prospective clients and fans, problem-solving skills, and excellent customer service skills.
- Personal Qualities: Desire to work in a fast-paced, fun environment, ability to foster a positive team culture, and strong verbal and written communication skills.
- Technical Skills: Proficient in ticketing systems, Microsoft Office Suite, and other computer skills required.
AEG is an Equal Opportunity Employer
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