Customer Service Representative

1 week ago


Elizabethtown, Kentucky, United States Michaels Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier/Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, assisting customers with their shopping needs, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Assist customers with finding products, answering questions, and providing solutions to their shopping needs
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods
  • Participate in visual merchandising and store recovery, maintaining a clean and organized store environment
  • Engage with customers on the benefits of our rewards program and private label credit cards, and assist with enrollments
  • Assist with omnichannel processes, including buy online pickup in store and ship from store
  • Perform other duties as assigned, including truck unloading, stocking, and planogram maintenance
Requirements
  • Previous retail and/or customer service experience preferred
  • Ability to remain standing for long periods of time, move throughout the store, and lift heavy boxes and access high shelves
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment
  • Ability to adapt to changing priorities and work in a fast-paced environment
What We Offer

As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with opportunities for growth and development. We offer a competitive salary and benefits package, as well as a fun and inclusive work environment.



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