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Customer Service Representative

2 months ago

Elizabethtown, Kentucky, United States AAA Full time

Job Summary:

We are seeking a highly skilled and customer-focused Retail Service Specialist to join our team at AAA. As a key member of our front-line staff, you will be responsible for delivering exceptional service to our members and customers.

Key Responsibilities:

  • Greet and Engage: Greet all members and customers, determine their needs, and provide legendary service.
  • Service Delivery: Provide DMV vehicle license, registration, and notary services.
  • Sales and Incentives: Reach sales and service goals and earn incentives for multiple AAA products and services.
  • Travel Assistance: Prepare and provide TripTik travel routings, marked road maps, tour books, and other travel-related materials.
  • Reservation and Information: Make hotel and car rental reservations for members, and provide travel destination information.

Requirements:

  • Excellent Communication Skills: Strong verbal and written communication skills to effectively interact with members and customers.
  • Customer Focus: Demonstrated ability to provide exceptional customer service and resolve issues in a professional manner.
  • Technical Skills: Proficiency in using technology to access and provide information to members and customers.

What We Offer:

  • Competitive Compensation: Competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.