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Customer Success Representative and Office Administrator

3 weeks ago

Oakland, California, United States Costa Auto Care and Tire Full time
About the Role

We are seeking a dedicated Customer Success Representative / Office Assistant to join our team at Costa Auto Care and Tire. This full-time, dual-role position is essential to ensuring customer satisfaction and supporting our advisors in their daily tasks.

Key Responsibilities:
  • Ensure customer success by utilizing retention marketing tools to keep vehicles maintained and repaired at our top-rated shop.
  • Make thank you calls to customers to express appreciation for their business.
  • Conduct daily Repair Order (RO) audits to ensure accuracy and completeness.
  • Write and send handwritten cards to new customers to welcome them to our shop.
  • File and manage paperwork, including RO's, bills, and financial documents.
  • Support service advisors by helping them navigate their day-to-day challenges.
  • Answer phone calls, assist with customer inquiries, and set appointments (if trained).
  • Assist with upselling services and products (if trained).
  • Prepare estimates and inspections for customer vehicles.
  • Process customer payments and ensure a positive "kiss goodbye" experience.
  • Act as a shuttle driver and parts runner as needed.
  • Conduct shop tours for new or prospective customers.
  • Send text reminders for appointments and follow-up with customers.

Required Qualities & Traits:
  • Enthusiastic: Brings positive energy to the team and customers.
  • Outgoing: Comfortable interacting with customers and team members.
  • Organized: Able to manage multiple tasks efficiently.
  • Supporter: Enjoys helping others succeed.
  • Likes to Help: Has a genuine desire to assist customers and colleagues.
  • Dependable: Reliable and trustworthy in all tasks.
  • Go-getter: Proactively looks for opportunities to contribute.
  • Self-starter: Takes initiative and doesn't wait to be told what to do.
  • Good Computer Skills: Proficient with necessary software and tools.
  • Good Voice for the Phone: Clear and pleasant communication skills over the phone.

Benefits & Salary
  • A competitive salary of $40,000 per year.
  • Starting pay at $20/hr with potential for growth.
  • Benefits include paid time off, healthcare, and more.
  • A friendly and supportive work environment.
  • Opportunities to learn about the automotive industry.