Director of Customer Success and Growth

3 days ago


Oakland, California, United States Ottimate Full time

Are you a seasoned leader in customer success looking for a new challenge? Do you have a passion for driving growth and improving the customer experience?

About the Role

We are seeking an experienced Director of Customer Success to lead our post-acquisition customer success function. This is a highly visible and impactful leadership role where you will have the opportunity to shape the future of customer success and ensure our customers derive value at every stage of their journey.

As the Director of Customer Success, you will be responsible for developing and scaling programs that drive customer satisfaction, retention, and growth. You will work closely with leadership across sales, product, and marketing to ensure our customers are fully realizing the value of our solution.

Key Responsibilities
  • Strategic Leadership and Vision: Set the strategy for the post-acquisition customer success function, ensuring alignment with overall business objectives.
  • Program Development and Execution: Lead the design and roll-out of innovative customer success programs and initiatives tailored to the unique needs of our customers.
  • Customer Retention and Growth: Drive customer retention efforts through effective account management, renewal processes, and proactive risk mitigation strategies.
Requirements
  • 8+ years in customer success or account management, with at least 4 years in a leadership role managing a customer-facing team.
  • Background in SaaS, B2B tech, or related fields, with a strong understanding of client success in a growth-stage company.
  • Proven track record of driving customer retention, growth, and success in a subscription-based business model.
About Us

We are Ottimate, a rapidly growing fintech company dedicated to transforming the way businesses manage their finances. We value a growth mindset and seek high-performing, creative individuals who dig into problems and see opportunities for success.

As a remote-first company, we offer a flexible and supportive work environment that encourages collaboration, empathy, and customer-centric thinking. Our compensation package includes a salary range of $145K - $165K plus bonus and equity, medical, dental, vision, and other benefits, and paid time off. If you are excited about this opportunity and believe you have the skills and experience to succeed, please apply.



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