Customer Experience Advocate

6 days ago


Gulf Shores, Alabama, United States Roberts Air Conditioning Full time
About Us

Roberts Air Conditioning is a family-owned and operated company with a small business feel, but large business size, growth, and stability. We prioritize our employees' well-being and offer unmatched rewards, including full benefits and a matching 401(k).

Job Description

In this role, you will be responsible for managing customer interactions, scheduling visits, and following up on reviews positive and negative. You will also be expected to provide general inbound customer service, handle customer complaints and concerns, and maintain accurate records of customer interactions.

Requirements
  • Previous customer service experience preferred
  • Strong attention to detail and ability to work independently
  • Honesty, integrity, quality craftsmanship, and a good attitude
What We Offer
  • Competitive hourly rate of $15.00-$19.00 per hour
  • Opportunities for spiffs and commissions
  • Full benefits package, including health, dental, and vision insurance
  • 401(k) matching
  • Ongoing training and development opportunities


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