Customer Service Representative
1 week ago
Job Title: SERVICE DISPATCHER
About Spectrum ResortsWe are a leading provider of exceptional resort experiences. Our team is dedicated to delivering outstanding service to our guests, and we're seeking a skilled Service Dispatcher to join our team.
Job Description:
This role is responsible for administrative duties including billing, handling incoming service calls, scheduling work orders, dispatching technicians, ordering parts, and performing other duties as assigned.
Essential Functions:
- Answer Calls: Answer calls in a professional and timely manner, responding accordingly.
- Enter Work Orders: Enter all service work orders into the property management system timely and accurately.
- Dispatch Technicians: Dispatch all service work orders to the appropriate field worker efficiently.
- Monitor Work Orders: Monitor open work orders and ensure timely completion.
- Support Process Improvement: Assist with and support all process improvement efforts.
- Foster Team Spirit: Foster team spirit through feedback and positive reinforcement to team members.
- Cleanliness Duties: Assist with cleaning duties when needed.
- Recommendations: Make recommendations to improve service and ensure more efficient operation.
- Resolve Quality Issues: Effectively resolve quality issues with guests/owners.
- Follow-up: Follow up with owners, guests, and internal departments in a timely manner beneficial to both guests and the company.
Required Skills:
- Computer Skills: Must have computer skills that include Microsoft Word, Excel, and the ability to learn new programs.
- Customer Service: Must possess excellent customer service skills.
- Communication: Must possess excellent communication skills, both oral and written.
- Self-Motivation: Must be self-motivated to handle guest, owner, or team member issues.
- Prolonged Sitting: Must be able to sit at a computer/phone for entire shift.
- Organizational Skills: Must have excellent organizational skills.
- Varying Shifts: Must be able to work varied shifts as needed, including nights and weekends.
Benefits:
- 401(k): 401(k) plan available.
- 401(k) Matching: 401(k) matching available.
- Dental Insurance: Dental insurance provided.
- Health Insurance: Health insurance offered.
- Vision Insurance: Vision insurance included.
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