Service Department Manager

6 days ago


Gulf Shores, Alabama, United States OneWater Inc Full time

About the Role: We are seeking a talented Service Writer to join our team at One Water Marine. As a key member of our service department, you will be responsible for managing service scheduling, processing transactions, and providing exceptional customer service.

Key Responsibilities:

  • Optimize shop scheduling to maximize revenue potential
  • Ensure efficient and accurate processing of service transactions
  • Communicate effectively with customers regarding repair status and resolve issues promptly
  • Work collaboratively with the service team to deliver high-quality customer service

Requirements:

  • Technical knowledge and experience
  • Excellent customer service skills with a focus on quality and timeliness
  • Ability to communicate complex mechanical issues to customers
  • Results-driven with a strong focus on meeting or exceeding financial targets
  • Strong communication and interpersonal skills
  • Attention to detail and organizational abilities
  • Basic computer skills, including Microsoft Excel and Outlook
  • Clean driving record and valid driver's license
  • Familiarity with Lightspeed DMS

What We Offer: Competitive salary range $60,000 - $80,000 per year, depending on experience.



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