Dental Treatment Coordinator

4 days ago

Menlo Park, California, United States Grace Dental Full time
About the Role

We are seeking a highly motivated and organized individual to join our front office team as a Dental Treatment Coordinator. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.

Key Responsibilities
  • Maintain communication with patients via online platform, text, and/or email.
  • Handle patient reception and manage patient charts/records.
  • Collect and post patient payments as needed.
  • Educate and discuss the dentist's recommended treatment plan with patients.
  • Verify and discuss dental benefits and pre-estimates with patients.
  • Enter accurate patient benefit information into our system.
  • Manage daily schedules to ensure production goals are consistently met.
  • Collect payment and post to the patient ledger.
  • Post/Enter pre-treatment estimates into the system.
  • Call patients to schedule treatment as applicable to their treatment plan.
  • Track and call patients who do not schedule or whose treatment is incomplete.
  • Follow-up with patients who have missed their scheduled appointment within their treatment plan.
  • Build positive and productive relationships with referral partners for business growth.
  • Document services rendered and other related information in patient charts following each appointment.
Requirements
  • High school diploma or equivalent.
  • Knowledge of dental terminology a plus.
  • 2+ years of medical or dental treatment coordinator experience or previous front-office experience in a medical or dental practice.
What We Offer
  • A positive, meaningful, challenging, and supportive work environment.
  • Career mobility with long-term growth and development opportunities.
  • A competitive salary with a comprehensive benefits package, including medical, family dental care, paid time off, and position-tailored incentive plans.
  • An opportunity to serve amazing patients and be part of community outreach events.
  • A convenient work schedule that supports personal and professional growth.
  • A technology-forward, growth-oriented dental practice.

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