Manufacturing Technical Support Specialist
6 hours ago
Job Summary:
The Manufacturing Technical Support Specialist role at Serac involves providing technical support to customers and field service technicians. This position requires a high degree of knowledge of our products to offer solutions to issues.
Key Responsibilities:
- Provide phone support to assist customers and field service technicians with electrical and mechanical issues/troubleshooting.
- Develop and implement remote technical support using modern technology.
- Assist in the development of extended hours of remote technical support.
- Prepare and/or generate documentation and tools to support service technicians in the field.
- Analyze production reports to detect recurring issues and/or high downtime items.
- Perform efficiency audits on fillers to improve efficiency.
- Compose detailed reports for retrofit team and CS salespeople.
- Proactively address account service needs and ensure customer satisfaction.
- Travel to customer sites to troubleshoot and provide training sessions.
Requirements:
- 3-5 years' experience with filling & capping equipment.
- Technical degree or trade school training in electrical, mechanical, automation, or mechatronics.
- Strong mechanical, automation, and electrical aptitude.
- Ability to read and understand wiring diagrams, schematics, and mechanical drawings.
- Knowledge of automation with PLC's and PC's (AB, B&R, Siemens, and Softlogic).
Language: English. Knowledge of Spanish and/or French is an advantage.
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