Manufacturing Technical Support Specialist

6 hours ago


Carol Stream, Illinois, United States Serac Full time

Job Summary:

The Manufacturing Technical Support Specialist role at Serac involves providing technical support to customers and field service technicians. This position requires a high degree of knowledge of our products to offer solutions to issues.

Key Responsibilities:

  • Provide phone support to assist customers and field service technicians with electrical and mechanical issues/troubleshooting.
  • Develop and implement remote technical support using modern technology.
  • Assist in the development of extended hours of remote technical support.
  • Prepare and/or generate documentation and tools to support service technicians in the field.
  • Analyze production reports to detect recurring issues and/or high downtime items.
  • Perform efficiency audits on fillers to improve efficiency.
  • Compose detailed reports for retrofit team and CS salespeople.
  • Proactively address account service needs and ensure customer satisfaction.
  • Travel to customer sites to troubleshoot and provide training sessions.

Requirements:

  • 3-5 years' experience with filling & capping equipment.
  • Technical degree or trade school training in electrical, mechanical, automation, or mechatronics.
  • Strong mechanical, automation, and electrical aptitude.
  • Ability to read and understand wiring diagrams, schematics, and mechanical drawings.
  • Knowledge of automation with PLC's and PC's (AB, B&R, Siemens, and Softlogic).

Language: English. Knowledge of Spanish and/or French is an advantage.



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