IT Support Specialist

2 days ago


Carol Stream, Illinois, United States World Relief Full time
Job Title: Regional IT Support Specialist

World Relief is seeking a highly skilled and experienced Regional IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our regional IT infrastructure, ensuring the smooth operation of our systems and applications.

Key Responsibilities:
  • Provide technical support and troubleshooting for regional IT systems and applications
  • Maintain and upgrade regional IT infrastructure, including hardware and software
  • Manage and track regional IT inventory, including laptops and workstations
  • Install and test software applications on regional computer hardware
  • Manage help desk tickets and provide technical support to staff and interns
  • Record and maintain IT support records
  • Manage regional computer inventory, including retiring aged computers
  • Provide limited training to audio-visual/multi-media equipment users
  • Work with Office Managers to purchase laptops
  • Liaise with third-party IT support organizations
  • Set up and break down equipment for All-Staff internal and external meetings
  • Assist with short-term projects as necessary
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or an equivalent combination of education and experience
  • Minimum of two years related work experience
  • Working knowledge of relevant operating systems, software, and programming
  • Excellent problem-solving, troubleshooting, and critical thinking skills
  • Keen attention to detail
  • Good organization, time management, and prioritization skills
  • Effective communication skills, including speaking, writing, and active listening
  • Great customer service and interpersonal skills
Benefits:
  • Competitive hourly rate: $24-$27
  • Medical, dental, and vision insurance
  • 16 company-paid holidays and 4 additional personal days per year
  • Paid sick and vacation time
  • Paid parental leave (12 weeks for qualified employees)
  • FSAs: Medical & Dependent Care, & Commuter Funding
  • Supplemental life insurance (employee, spouse, and children)
  • Critical illness, hospital indemnity, and accident insurance policies
  • Legal shield insurance
  • Group term life insurance (employee, spouse, and children)
  • Long-term and short-term disability
  • Accidental death and dismemberment (AD&D) insurance
  • Long-distance travel insurance
  • Employee assistance program (EAP)
  • 401K and Roth retirement plan
  • World Relief matches up to 4% of employee contributions, plus an additional quarter percent up to 10%
Work Environment:

General office setting. World Relief also offers hybrid and remote schedules for limited positions.

Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.

Year-end archiving activities involve repeated lifting and bending.

Physical, emotional, and intellectual demands.

Equipment used: Employee computer (desktop or laptop), printer, and copier.



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