Network Operations Intern
6 days ago
We are seeking highly motivated and capable candidates to join our team as a Network Operations Intern. This role will provide support for network operation functions, including incident management, network maintenance, and network management.
Primary Responsibilities- Perform incident management support for the Department of Defense global network.
- Create, update, and resolve incident tickets utilizing Service Now ITSM+.
- Monitor internet access points for events impacting global connectivity.
- Provide real-time network monitoring utilizing various network monitoring tools.
- Review, update, and develop documentation and metric collections for contract delivery.
- Provide timely situational awareness updates to leadership and customers for all network impacting events.
- Provide support for customer questions and issues during all phases of the Network Management.
- Verify that service has been restored upon resolution of customer-initiated tickets.
- Record, assess, track, and monitor incident tickets escalated to specialized teams and engineers.
Current enrollment in an Associate's, Bachelor's or Master's-granting program from accredited college/university in a relevant discipline is required for consideration. Familiarization with Microsoft Office, OSI Model, ServiceNow, and SharePoint is also required. Ability to effectively communicate with customers, vendors, and contract personnel via telephone, electronic mail, instant messaging, and in person is essential. Experience with technical writing and a working knowledge of networking concepts and topologies is also preferred.
Ability to obtain interim Secret DoD Security clearance prior to start date is required. Must be a US Citizen to qualify. Local colleges nearby Hill AFB Utah (Ogden/Salt Lake area) need only apply. Work must be performed on Hill AFB Utah (remote work is not available). Must have own transportation to enter Hill AFB Utah. Ability to obtain CompTIA Security+ certification or equivalent DoD 8570 IAT II certification is also preferred.
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