Customer Service Director

2 days ago


Union Grove, Wisconsin, United States Uline Full time
Customer Service Manager

Lead the way with legendary customer service at Uline. As a Customer Service Manager, you will ensure the tech tools our reps rely on are running smoothly and efficiently. Direct a team of application testers and identify opportunities for system improvements to support the exceptional experience our customers love.

Key Responsibilities
  • Manage, mentor, and develop a team of System Application Testers, ensuring thorough and accurate testing processes are in place.
  • Maintain an in-depth working knowledge of Uline systems and processes to identify and propose informed programming enhancement recommendations.
  • Direct large-scale IT projects and implementations, serving as a resource for Customer Service leadership when escalation is needed on IT issues.
  • Serve as a liaison for Customer Service, building and maintaining relationships with key internal business areas and third-party providers.
Requirements
  • Bachelor's degree.
  • 5+ years of management experience in operations or customer experience, including coaching, developing, and motivating a team.
  • Experience with project management, IT testing methodology, and systems implementations.
  • Excellent time management, organizational, and communication skills.
Benefits
  • Complete medical, dental, vision, and life insurance coverage and other wellness programs.
  • 401(k) with 6% employer match.
  • Multiple bonus programs, including profit sharing.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program that covers professional continuing education.
About Uline

Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is an EEO/AA Employer/Vet/Disabled.



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