Customer Support Specialist

6 days ago


Atlanta, Georgia, United States RBM Of Atlanta Full time
About RBM Of Atlanta

RBM Of Atlanta is a family-owned and operated Mercedes-Benz dealership with a commitment to delivering exceptional customer experiences.

\rJob Overview

We are seeking a dedicated Customer Support Specialist to join our team. This role is critical in setting the tone and expectations for client visits to our service department, requiring effective communication, patience, and problem-solving skills.

\rSalary and Benefits

The estimated annual salary for this position is $42,000 - $52,000, depending on experience. We also offer a comprehensive benefits package, including medical and dental coverage, company-paid life insurance, and 401(k) retirement plan with company match.

\rKey Responsibilities
  • Answer incoming phone calls and online chats to assist clients with scheduling service appointments, answering basic automotive questions, and connecting them to the correct party.
  • Actively listen to clients and their needs, asking questions to determine the nature of issues and accurately recording information in computer applications.
  • Use dealership resources and customer service skills to effectively resolve problems and provide a positive customer experience.
  • Make outbound calls for service campaigns and to clients who missed their scheduled appointment.
\rQualifications and Requirements
  • Prior to employment, applicants must complete a thorough screening process, including a full employment application, background checks, and in-person interviews.
  • High school diploma or equivalent required.
  • Authorized to work in the USA for any employer.
  • Previous experience in a similar role with similar responsibilities preferred.


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