Support Solutions Specialist

3 days ago


Atlanta, Georgia, United States Workplace Options Full time

We are seeking a highly skilled Support Solutions Specialist to join our team at Workplace Options. As a Support Solutions Specialist, you will provide telephonic support in various areas of customer assistance, assisting families in finding child/elder care resources and providing timely and effective customer service.

Responsibilities:
  • Handle incoming calls, chats, and emails to provide timely and effective customer service.
  • Collect essential information from customers to understand their needs and offer appropriate solutions or resources.
  • Keep clients informed about the next steps and provide timely updates on when they will receive further assistance from the team.
  • Accurately document all customer interactions, inquiries, and resolutions.
  • Address customer questions regarding benefits, services, or issues related to our online portal, ensuring clear and helpful communication.
  • Follow established matrices and protocols to ensure consistency and quality in service delivery in a timely matter.

Requirements:

  • High School Diploma
  • Minimum 2 year customer service experience preferred
  • Proficiency in Microsoft Office (primarily Outlook)
  • Telephonic troubleshooting ability
  • Exceptional time management, communication, and organizational skills
  • Ability to learn various computer-based case management systems

What We Offer:

  • Full benefits package
  • Paid time off
  • 401k match
  • Training/tuition reimbursement
  • Gym reimbursement
  • Wellness rewards
  • Access to EAP benefits and all WPO services
  • Mentorship Program
  • Employee exchange program

Salary: $15.87 per hour



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