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Housekeeping Operations Manager
2 months ago
Job Summary:
The Housekeeping Manager is responsible for overseeing the daily operations of the Housekeeping Department at James NoMad NYC. This includes ensuring that all guest rooms and public areas are cleaned and maintained to the highest standards, as well as managing the department's budget and staff.
Key Responsibilities:
- Supervise and coordinate the work of housekeeping staff to ensure that all guest rooms and public areas are cleaned and maintained to the highest standards.
- Manage the department's budget and ensure that all expenses are within approved limits.
- Recruit, train, and develop housekeeping staff to ensure that they have the skills and knowledge needed to perform their jobs effectively.
- Monitor and maintain the cleanliness and organization of all guest rooms and public areas.
- Respond to guest complaints and concerns in a professional and courteous manner.
- Collaborate with other departments, such as Front Desk and Engineering, to ensure that all guest needs are met.
- Develop and implement procedures to improve the efficiency and effectiveness of the Housekeeping Department.
- Monitor and report on departmental performance and make recommendations for improvement.
Requirements:
- At least 2 years of progressive experience in a hotel or a related field.
- Supervisory experience required.
- Must be proficient in Windows, Company approved spreadsheets and word processing.
- Long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in M.O.D. coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, including wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
