Guest Services Representative

2 weeks ago


Fernandina Beach, Florida, United States Innisfree Hotels Full time

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Springhill Suites Amelia Island

Job Summary:

We are seeking a Guest Services Agent to join our team at Springhill Suites Amelia Island. As the face of the hotel, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

• Provide warm and welcoming service to guests, ensuring their needs are met and exceeded

• Check-in and check-out guests, assign rooms, and process payments

• Assist guests with booking reservations, canceling reservations, and arranging special services

• Maintain high standards of personal appearance and grooming, adhering to hotel policies and procedures

• Monitor customer accounts, ensuring adherence to hotel credit limits and verifying accuracy of registration information

Requirements:

• High school diploma or equivalent required

• Minimum 1 year of customer service experience, hospitality industry preferred

• Ability to interpret instructions, read, write, and speak effectively in English

• Knowledge of reservation and POS systems, ability to work with computers and software

• Must be a team player, able to work independently with minimal supervision

About Innisfree Hotels:

We are a fast-paced, expanding company that invests in our team members. We seek individuals who thrive on challenge, seek responsibility, and value our culture. If you're looking for a dynamic and rewarding work environment, join our team at Innisfree Hotels.



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