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Customer Service Representative

2 months ago

Buffalo, New York, United States PrimeFlight Aviation Services Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at PrimeFlight Aviation Services. As a key member of our airport support team, you will play a vital role in providing exceptional service to passengers and visitors at the airport.

Key Responsibilities
  • Welcome and assist passengers at the airport, ensuring a seamless check-in and boarding process.
  • Provide accurate information on flight schedules, gate assignments, and airport services to passengers.
  • Handle passenger check-in and baggage processing efficiently and courteously.
  • Assist passengers with self-service kiosks and online check-in procedures.
  • Resolve customer issues and complaints in a professional and timely manner.
  • Make announcements and keep passengers informed about flight changes and boarding times.
Requirements
  • Minimum age of 18 years old.
  • Ability to read, write, speak, and understand the English language, to include documents.
  • 1 year of customer service experience.
  • Comfortable working with computers, mobile devices, and tablets.
  • Ability to pass a drug screen.
  • Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
What We Offer
  • A competitive pay scale.
  • A comprehensive benefits package, including 401(k), dental insurance, health insurance, life insurance, and vision insurance.
  • Paid time off and growth opportunities.
About Us

PrimeFlight Aviation Services is a leading provider of commercial services within the aviation industry. We are committed to maintaining a positive working environment and treating all team members with respect. With over 200 locations across the world, we offer opportunities for career progression and a chance to work with a dynamic and growing company.