Customer Service Representative

15 hours ago


West Chicago, Illinois, United States Mapei Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at MAPEI. As a key member of our customer-facing team, you will be responsible for ensuring a positive customer experience and strengthening customer relationships through professional, timely, and accurate order processing.

Key Responsibilities
  • Process customer orders with accuracy and efficiency, ensuring timely order entry and shipping.
  • Resolve credit hold issues and other customer concerns in a professional and courteous manner.
  • Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues.
  • Review shipping reports and other records to determine priorities and shipping methods required to meet shipping and customer receiving schedules.
  • Utilize CRM application to verify special pricing and resolve price discrepancies.
  • Process Service-Related Complaints (SRC) and ensure complete resolution.
  • Manage customer returns in accordance with standard procedures.
  • Respond to customer inquiries via phone and email regarding order status, including shipping information, inventory availability, freight costs, and pricing.
Requirements
  • High school diploma or equivalent plus a minimum of two years of related experience and/or training.
  • Ability to work with a personal computer in a Windows environment.
  • Proficiency in Word, Excel, Outlook, and PowerPoint.
  • Microsoft Dynamics 365 preferred.
What's in it for you
  • Highly competitive base pay.
  • FREE medical insurance for employees or a highly competitive medical plan with minimal monthly employee contributions and zero deductibles.
  • 17 days of paid and sick and vacation time annually (proration applies year one).
  • 401K retirement with up to 6% matching program.
  • Tuition reimbursement programs.
  • Excellent dental, vision programs, flex spending accounts, employer-paid life insurance.
  • Free tele-med physician services.
  • Various other company employee-centric perks initiatives; discounted home/auto insurance programs, supplemental life insurance, and more.


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