Customer Service Representative

7 days ago


West Chicago, Illinois, United States Lakeshore Recycling Systems Full time
Temp Services Care Agent Role

The Temp Services Care Agent is a key member of our sales team, responsible for delivering exceptional customer service and driving sales growth for Lakeshore Recycling Systems.

Key Responsibilities:
  • Customer Engagement: Take incoming sales calls to understand customer needs, provide tailored proposals, and close sales.
  • Lead Management: Manage incoming internet leads through Salesforce, follow up with prospective customers, and convert them into sales.
  • CRM Utilization: Leverage CRM tools daily to schedule and document activities, grow the potential customer list through relentless cold calling.
  • Service Agreement Management: Complete profitable service agreement re-signs, extend terms, change service levels, and perform other tasks assigned by the Sales Manager.
  • Construction Sales Support: Research upcoming construction projects and work as sales support for Construction Representatives.
  • Customer Service Collaboration: Work with the customer service team to follow up on sales opportunities.
Requirements:
  • Education: High School diploma or GED, Bachelor's Degree preferred.
  • Experience: Two to three years of experience working with customers, addressing their needs.
  • Skills: Proficiency in Salesforce CRM, highly skilled in MS Office Applications (Excel, Word, PowerPoint, Outlook), strong listening skills, ability to multi-task, and excellent written and verbal communication skills.


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