Customer Service Representative

4 weeks ago

West Chicago, Illinois, United States PackSmart, Inc. Full time
Job Overview

PackSmart, Inc. is seeking a skilled Customer Service Representative to join our dynamic sales team. As a key member of our team, you will play a pivotal role in supporting our sales efforts by processing orders, tracking shipments, addressing customer inquiries, and collaborating on various projects to achieve company goals.

Key Responsibilities
  • Process orders and follow up with customers on expected deliveries
  • Track shipments and provide timely updates to customers
  • Answer phones and address customer inquiries professionally
  • Confirm current pricing and assist with product sourcing when needed
  • Set up and train new customers on E-commerce
  • Collaborate with the Sales Team on various projects
Requirements
  • Ability to multitask and prioritize effectively
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Products (Word, Excel, Outlook)
  • 1+ years of experience in B2B customer service
  • Knowledge of CRM-related applications (experience with Zoho is a plus)
  • Knowledge of Microsoft Dynamics NAV is advantageous
  • Exceptional attention to detail and relationship-building skills
What We Offer
  • Excellent career growth opportunities
  • Flexible in-office and telecommuting schedules (Hybrid model includes working in the office a minimum of 2 days/week)
  • 97% remote option available for commutes longer than 1 hour with travel to our West Chicago location two to four times per year
  • Business casual work environment
  • Health, dental, and vision insurance plans
  • Life insurance
  • Employee Assistance Program (EAP)
  • Paid personal, and sick days
  • Educational opportunities (4,000+ training courses)
  • Work-life integration
  • Core value recognition program
  • IPOD - interdepartmental communication, team building, and employee events
Equal Opportunity Employer

PackSmart, Inc. is an Equal Opportunity Employer. We consider all applicants and employees eligible for employment without regard to race, marital or civil union status, sex, gender identity, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, and/or any other characteristic protected by law.

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