Order Management and Customer Support Specialist

2 weeks ago


Greensboro, United States Staff Financial Group Full time
Position Overview:
Our client, a dynamic supplier, is seeking a knowledgeable Customer Service/Order Entry Coordinator to join their team.

Key Responsibilities:
  • Manage the entry and processing of supplier purchase orders and distributor sales orders.
  • Engage in daily communication with US-based distributors, third-party logistics (3PL) warehouses, and sales team members.
  • Utilize Excel for generating and analyzing comprehensive reports while effectively managing multiple initiatives in a fast-paced environment.
  • Exhibit strong communication, interpersonal, and customer service skills.

Order Processing Duties:
  • Accurately process distributor invoices and sales orders, as well as direct import purchase orders within the company's order processing system.
  • Monitor incoming orders and inquiries via Order Entry emails.
  • Verify purchase order details including quantities, vintages, and pricing.
  • Submit distributor orders to the appropriate 3PL warehouse.
  • Communicate necessary adjustments and confirmations to distributors and retrieve daily Bills of Lading from 3PL warehouses for invoicing shipped orders.
  • Address general inquiries from distributors and maintain organized filing of processed invoices and purchase orders.
  • Keep track of order quantities and potential stock shortages.
  • Assist the Operations Manager with month-end reporting and warehouse reconciliations, along with other assigned tasks.

For further consideration, please submit your resume.

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