Cloud Solutions Architect, Healthcare
6 days ago
We are seeking a highly skilled Technical Account Manager to join our Enterprise Support team at Amazon. As a Technical Account Manager, you will be responsible for providing strategic technical guidance and advocacy to our customers in the Healthcare & Life Sciences industry.
Key Responsibilities- Develop and execute strategies to drive customer adoption and use of AWS services
- Provide technical acumen and customer-facing skills to effectively represent AWS within a customer's environment
- Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management
- Advocate and provide strategic technical guidance to help plan and build solutions using best practices
- Proactively keep customer AWS environments operationally healthy
Our Enterprise Support team is responsible for driving revenue, adoption, and growth from the largest and fastest-growing small- and mid-market accounts to enterprise-level customers. We believe that world-class support is critical to customer success, and we partner with a global list of customers that are building mission-critical applications on top of AWS services.
About AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Basic Qualifications- Bachelor's Degree in Computer Science, Math, or related discipline
- 2+ years of equivalent work experience or 4+ years of related work experience
- 2+ years of technical engineering experience
- Experience in Information Technology operations
- Understanding of the AWS Well-Architected Framework pillars and ability to properly apply them to existing or new customer architecture, implementations, and/or solutions
- Internal enterprise or external customer-facing experience as a technical lead
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Development in a distributed systems environment
- Experience in a 24x7 operational services or support environment
- Experience with AWS services and/or other cloud offerings
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