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Customer Service Representative
2 months ago
Job Title: Residential HVAC Customer Service Representative
Company Overview:
Lennox International is a leading manufacturer of energy-efficient climate-control solutions, founded on the principles of integrity and innovation. Our mission is to create comfortable, healthier environments for our customers while reducing their carbon footprint.
Job Description:
As a Residential HVAC Customer Service Representative, you will be responsible for handling incoming consumer inquiries on Residential HVAC products through a Contact Center. Your primary goal will be to provide exceptional customer service by responding to questions and requests for information regarding products and dealers.
Key Responsibilities:
- Respond to pre-sales and post-sales questions from consumers of residential equipment
- Interpret and explain the terms of product warranties
- Provide product information to consumers, including discussing product capabilities and features
- Offer product documentation to consumers upon request
- Assess consumer needs and suggest alternative products or services
- Guide consumers to dealers if dealer services are required
Requirements:
- High school diploma or equivalent
- Entry-level position, Bachelor's degree preferred
- Excellent written and verbal communication skills, including effective listening skills
- Excellent presentation and customer service skills
- Excellent analytical and troubleshooting skills
- Ability to handle and diffuse difficult customer situations
- Ability to multitask and prioritize multiple technical requests
- Proficient in Microsoft Office Suite, experience with SAP preferred
Compensation:
The compensation range for this position is approximately $45,050 - $55,650, based on the candidate's qualifications, experience, and education.