Front Office Manager

2 weeks ago


Crested Butte, Colorado, United States Elevation Hotel and Spa Full time
Job Title: Front Office Manager

Elevation Hotel and Spa is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring the smooth operation of our Guest Services, Concierge, and Uniformed Services/Transportation departments.

Responsibilities:
  • Provide exceptional customer service to all guests, responding to their requests, problems, and complaints in a timely and professional manner.
  • Lead and motivate a team of Guest Services personnel, providing coaching, counseling, and discipline as needed to ensure high standards of service.
  • Monitor and analyze room revenue and occupancy, identifying opportunities to maximize revenue and improve guest satisfaction.
  • Develop and implement strategies to improve employee morale and productivity, ensuring that all staff members are trained and equipped to provide exceptional service.
  • Collaborate with other departments to ensure seamless communication and coordination, ensuring that all guests receive a memorable and enjoyable experience.
  • Ensure that all Front Office operations are conducted in accordance with Highgate Hotel standards and policies.
  • Monitor and maintain accurate records of guest interactions, including complaints and compliments.
  • Participate in regular meetings and training sessions to stay up-to-date on hotel policies, procedures, and best practices.
Requirements:
  • At least 5 years of progressive experience in a hotel or related field, or a 2-year college degree and 3 or more years of related experience.
  • Supervisory experience required.
  • Exceptional customer service skills, with the ability to demonstrate a warm and friendly demeanor at all times.
  • Proficiency in Windows and Microsoft Office, with the ability to learn and adapt to new software and systems.
  • Ability to work long hours, including evenings, weekends, and holidays, as required.

Salary Range: $65,000 - $75,000


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