Front Office Supervisor

2 months ago

Crested Butte, United States Elevation Hotel and Spa Full time

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgates portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location: Overview:

WHERE YOU WORK

Elevation Hotel and Spa is a destination adventure resort that incorporates Crested Buttes local culture featuring a new craft cocktail focused lobby bar billy barr named after the famed local climate researcher. The Matchstick Lounge is a relaxing space to unwind, play pool and is themed around the adventure movie production company. The main culinary outlet, Jos, features a unique menu of chef-crafted, Guadalajara-inspired favorites as well as craft cocktails and serves guests both indoors and on an expansive slope side patio.

WHY YOURE HERE

Why do you do what you do? Passion. Pride. Life. You are passionate about making that difference. Making the difference for every guest that walks through the doors of the hotel, and doing everything you can to ensure each of our guests has a memorable experience. You are here because the life you want is about providing exceptional service, and that is exactly what we do. The ideal candidate will bring a passion for the mountain lifestyle and a knowledge of what makes Crested Butte special. (Bonus points for loving skiing, snowboarding and/or mountain-biking)

Availability Requirements

Full-time, Evenings, Weekends required

Responsibilities:

The Front Office Supervisor is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications:
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times. Supervise all team members in their respective roles at the Front Office.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

$25/hr *Now accepting applications for winter seasonal positions*

  • Front Office Supervisor

    4 weeks ago

    Crested Butte, Colorado, United States Elevation Hotel and Spa Full time

    Job Title: Front Office SupervisorElevation Hotel and Spa is seeking a highly skilled and experienced Front Office Supervisor to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer...

  • Front Office Supervisor

    4 weeks ago

    Crested Butte, Colorado, United States Elevation Hotel and Spa Full time

    Job Title: Front Office SupervisorWe are seeking a highly skilled and experienced Front Office Supervisor to join our team at Elevation Hotel and Spa. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a high level of customer...

  • Front Office Supervisor

    1 month ago

    Crested Butte, Colorado, United States Elevation Hotel and Spa Full time

    Job Title: Front Office SupervisorElevation Hotel and Spa is seeking a highly motivated and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will be responsible for providing exceptional customer service, managing the front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Manage the front...

  • Front Office Supervisor

    2 months ago

    Crested Butte, United States Elevation Hotel and Spa Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Office Manager

    4 weeks ago

    Crested Butte, Colorado, United States Elevation Hotel and Spa Full time

    Job Title: Front Office ManagerElevation Hotel and Spa is seeking a highly skilled and experienced Front Office Manager to join our team. As a key member of our hotel operations, you will be responsible for ensuring the smooth operation of our Guest Services, Concierge, and Uniformed Services/Transportation departments.Responsibilities:Provide exceptional...

  • Front Office Manager

    4 weeks ago

    Crested Butte, Colorado, United States Elevation Hotel and Spa Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Elevation Hotel and Spa. As a key member of our hospitality team, you will be responsible for ensuring the smooth operation of our guest services, concierge, and uniformed services/transportation departments.Responsibilities:Respond to all...

  • Front Office Supervisor

    6 days ago

    Mt. Crested Butte/Colorado/US Elevation Hotel and Spa Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    1 month ago

    Crested Butte, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...

  • Front Desk Agent

    3 months ago

    Crested Butte, United States Vail Resorts Full time

    Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you...

  • Front Desk Coordinator

    2 weeks ago

    Butte, Montana, United States Spherion Full time

    Job Title: Front Desk CoordinatorAre you a detail-oriented and organized individual with excellent communication skills? We are seeking a Front Desk Coordinator to join our team at Spherion.Key Responsibilities:Be the first point of contact for clients as they enter the building.Manage all aspects of the front desk/reception and meeting areas.Answer phones,...

  • Security Officer

    2 weeks ago

    Butte, Montana, United States The Skagit Casino Resort Full time

    Job SummaryAs a Security Officer - Dual Rate Supervisor at The Skagit Casino Resort, you will be responsible for protecting life and property while providing exceptional customer service to our guests.Key Responsibilities:Ensure the safety and security of our guests and employeesProvide excellent customer service and respond to guest concernsSupervise and...

  • Security Officer

    4 weeks ago

    Butte, Montana, United States The Skagit Casino Resort Full time

    Job SummaryAs a Security Officer - Dual Rate Supervisor at The Skagit Casino Resort, you will be responsible for protecting life and property while providing exceptional guest service to all crewmembers. This role requires strong leadership, supervisory, and interpersonal skills, as well as extensive command or supervisory level law enforcement and/or casino...

  • Security Officer

    1 month ago

    Butte, Montana, United States The Skagit Casino Resort Full time

    Job SummaryAs a Security Officer - Dual Rate Supervisor at The Skagit Casino Resort, you will be responsible for protecting life and property while providing exceptional guest service to all crewmembers.Key ResponsibilitiesEnsure the safety and security of guests and employeesProvide leadership and guidance to security team membersDevelop and implement...

  • Security Officer

    1 month ago

    Butte, Montana, United States The Skagit Casino Resort Full time

    Job SummaryAs a Security Officer - Dual Rate Supervisor at The Skagit Casino Resort, you will be responsible for protecting life and property while providing exceptional guest service to all crewmembers. This role requires strong leadership, supervisory, and interpersonal skills, as well as extensive command or supervisory level law enforcement and/or casino...

  • Security Officer

    2 weeks ago

    Butte, Montana, United States The Skagit Casino Resort Full time

    Job SummaryAs a Security Officer - Dual Rate Supervisor at The Skagit Casino Resort, you will be responsible for protecting life and property while delivering exceptional customer service to our guests.Key ResponsibilitiesProvide excellent guest service by ensuring a safe and secure environment.Lead and supervise a team of security personnel to maintain high...

  • Security Officer

    3 weeks ago

    Butte, Montana, United States The Skagit Casino Resort Full time

    Job Summary:As a key member of The Skagit Casino Resort team, the Security Officer - Dual Rate Supervisor will be responsible for protecting the lives and property of our guests and employees. This role requires a strong focus on delivering exceptional customer service and ensuring that all crewmembers provide a safe and secure environment for everyone.Key...

  • Senior C#/Angular Developer

    3 days ago

    Crested Butte, United States Charles Schwab Full time

    Position Type: RegularYour opportunity At Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo and transform the finance industry together. Job Description Schwab Asset Management Solutions (SAMS) Technology is part of the Schwab Technology Services (STS)...

  • Hotel Front Desk Representative

    3 weeks ago

    Butte, Montana, United States Hampton Inn Butte Full time

    Welcome to the Hampton Inn Butte team! We're seeking a highly skilled and customer-focused Hotel Front Desk Receptionist to join our guest services team. As a key member of our team, you'll be responsible for providing exceptional service to our guests, ensuring their stay is nothing short of amazing.ResponsibilitiesGuest Services: Greet and welcome guests,...

  • Guest Service Agent

    3 days ago

    Crested Butte, United States Elevation Hotel and Spa Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Hotel Front Desk Receptionist

    5 months ago

    Butte, United States Hampton Inn Butte Full time

    Description Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a...