Service Coordinator

4 days ago


Hillsdale, New Jersey, United States Gladiator Services Full time
Job Overview

Gladiator Services is a dynamic and growing company that requires a skilled Service Coordinator to join our team. As a Service Coordinator, you will be responsible for scheduling technicians for service appointments, communicating with clients to confirm appointments, and coordinating with technicians to provide them with detailed job information.

The ideal candidate will have 3-5 years of experience in a dispatching or related role, with proficiency in scheduling technicians and coordinating appointments. They will also have excellent organizational and multitasking abilities, with a strong attention to detail and ability to work well under pressure.

As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our scheduling processes and providing exceptional customer service to our clients. If you are a motivated and organized individual with a passion for delivering excellent results, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Schedule technicians for service appointments based on client requests and availability
  • Communicate with clients to confirm appointments, gather necessary information, and address any questions or concerns
  • Coordinate with technicians to provide them with detailed job information, including client location, scope of work, and any special requirements
  • Monitor and track the progress of each job to ensure technicians are completing their tasks in a timely manner
  • Address any delays or issues that arise during the course of a job, such as equipment malfunctions or unexpected circumstances, by providing necessary support and resources
  • Maintain clear and effective communication channels with technicians throughout the day to address any updates or changes in the schedule
  • Conduct regular follow-ups with clients to ensure their satisfaction with the completed service and address any additional needs or concerns
  • Maintain accurate records of service appointments, technician assignments, and client interactions for future reference and reporting purposes
  • Collaborate with other departments, such as billing or customer support, to resolve any billing or service-related inquiries from clients
  • Continuously evaluate and improve scheduling processes to optimize technician utilization and minimize service response times
Requirements
  • 3-5 years of relevant experience in a dispatching or related role
  • Proficiency in scheduling technicians and coordinating appointments
  • Ability to handle customer inquiries, complaints, and follow-ups in a professional and courteous manner
  • Detail-oriented with excellent organizational and multitasking abilities
  • Familiarity with using dispatching software or systems to manage appointments and track technician progress
  • Ability to work well under pressure and handle time-sensitive situations
  • Strong problem-solving skills to address any issues or challenges that arise during the course of a job
  • Ability to collaborate and communicate effectively with cross-functional teams and departments
  • Flexibility to adapt to changing schedules and priorities
  • High level of integrity and ability to maintain confidentiality
  • Successful completion of a background check and drug test
  • Must be authorized to work in the US


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