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Technical Support Specialist

2 months ago

Roanoke Rapids, North Carolina, United States Solenis Full time
About Solenis

Solenis is a leading global producer of specialty chemicals, delivering sustainable solutions for water-intensive industries. Our product portfolio includes water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems.

Job Summary

We are seeking a skilled Support Engineer I to provide comprehensive support for account operations, ensuring the effective, economical, and safe utilization of chemicals and equipment. This role involves collaborating closely with local site managers and area sales managers to develop and execute chemical programs.

Key Responsibilities
  • Collaborate with site managers and sales teams to develop and execute chemical programs
  • Conduct necessary testing to verify the safety and efficacy of treatment programs
  • Proactively engage with customers to address concerns and devise corrective strategies
  • Analyze data to evaluate program performance and inform decision-making
  • Support process owners in factory environments to lead and implement continuous improvements
Requirements
  • B.S. in Chemical Engineering or Paper Science Engineering
  • 2-5 years of experience in pulp/paper, textiles, or chemical manufacturing
  • Documented results making process improvements and solving complex technical problems
  • Project management experience
  • Strong relationship building and communication skills
  • Ability to work with autonomy and learn new concepts and technology
  • Valid Driver's License and acceptable Motor Vehicle Record
  • Solid mechanical and electrical aptitude and skills
What We Offer
  • Competitive health and wellness benefit plan
  • Continuous professional development and opportunities for growth
  • Recharge with paid time off, 3 floating holidays, and separate sick days
  • Competitive salary, incentive plan, and annual merit increases
  • 401(k) Plan with Match
  • Relocation assistance