Medical Assistant II

5 days ago


Houston, Texas, United States Texas Children's Hospital Full time
Job Title: Medical Assistant II

We are seeking a highly skilled Medical Assistant II to join our team at Texas Children's Hospital. As a Medical Assistant II, you will play a vital role in providing exceptional patient care and support to our patients and families.

Responsibilities:
  • Respond to customer inquiries and provide prompt information and services related to appointment status, wait time, and unanticipated problems.
  • Perform patient registration procedures per clinic process and utilize the patient management system to mark the arrival of patients and open accounts.
  • Change the status of all non-arrived patients daily to reflect canceled, no-show, or rescheduled status.
  • Prioritize patients to be roomed based on appointment and arrival times and other clinic procedures.
  • Assist licensed staff with the non-financial aspects of the inpatient admission process and assist with patient escorts and paperwork as needed.
  • Collect and document patient/family data, including biophysical and psychosocial information, according to clinic scope.
  • Report abnormal or out-of-range data to RN or provider and ensure that requisitions have necessary clinical, demographic, billing, and payor information.
  • Monitor patient flow and fill in or assign staff as necessary to avoid bottlenecks and minimize patient wait time.
About Us:

Texas Children's Hospital is a leading pediatric healthcare provider, dedicated to delivering exceptional care to children and families. With a comprehensive health care network, including our primary hospital in the Texas Medical Center, we offer expertise in over 40 pediatric subspecialties.

We are committed to creating a safe and healthy workplace, and all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Join our community of dedicated team members and be part of a team that is passionate about making a difference in the lives of children and families.


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