Customer Service Representative

3 days ago

Mason, Ohio, United States Warped Wing Brewing Company Full time
Job Description

Job Title: Server/Bartender

Job Summary:

We are seeking dynamic and customer-focused individuals to provide exceptional dining experiences for our guests. As a Server/Bartender, you will play a pivotal role in ensuring customer satisfaction by taking orders, serving food and beverages, and maintaining a clean and welcoming environment.

Key Responsibilities:
  • Welcome guests with a warm smile and seat them comfortably.
  • Take precise orders for food and beverages, accurately inputting them into our POS system.
  • Deliver orders promptly and accurately to the right tables, ensuring each guest's needs are met.
  • Proactively anticipate guests' requirements and provide attentive service throughout their visit.
  • Maintain tables impeccably, from setting them up to clearing them efficiently.
  • Collaborate seamlessly with kitchen and bar staff to ensure smooth and timely service.
  • Handle guest inquiries, concerns, and feedback with professionalism and efficiency.
  • Enhance the dining experience by recommending menu items and beverages.
  • Process payments accurately and adhere to cash handling procedures diligently.
  • Uphold stringent safety, sanitation, and food handling standards to ensure a hygienic environment.
Requirements:
  • Previous experience in hospitality or customer service is advantageous but not essential.
  • Exceptional communication skills and a natural flair for interacting with people.
  • Ability to thrive in a fast-paced environment while multitasking effectively.
  • Meticulous attention to detail and a commitment to delivering impeccable service.
  • A positive attitude and a genuine desire to exceed guest expectations.
  • Capability to work autonomously as well as part of a collaborative team.
  • Flexibility to work evenings, weekends, and holidays as per business needs.
  • Must meet legal requirements for serving alcohol in line with state and local regulations.

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