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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Multi-Color Corporation MCC. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and ensuring that our customers receive timely and accurate information regarding their purchase orders and shipments.
Key Responsibilities- Provide World-Class Customer Service
- Take personal responsibility for customers by providing accurate and timely information regarding purchase orders received.
- Manage the process of customer purchase orders from order entry through shipment by consistent and accurate communication with internal and external customers.
- Investigate customer issues and seek information about the real underlying needs of the customer beyond those initially expressed.
- Effectively communicate and take swift action to consistently exceed customer expectations to ensure accessibility to information and assistance in resolution of issues.
- Commit to expanding knowledge of MCC's products, services, and solutions.
- Work collaboratively within the plant.
- Work co-operatively within diverse departments, groups, and across the plant to achieve plant goals.
- Exhibit understanding and appreciation of opposing perspectives on issues and adapt an approach as the situation changes.
- Demonstrate World Class Customer Service by satisfactorily performing to the following Key Performance Indicators:
- Accuracy of orders and releases entered.
- Volume of orders and releases entered.
- Timeliness of orders and releases entered.
- A four-year college degree; or two to four years related experience and/or training; or equivalent combination of education and experience.
- Knowledge of Business Operating Systems; Internet software, Microsoft Word, and Excel.
- The employee must occasionally bend, stoop, lift, and/or move up to 35 pounds.
MCC fosters an inclusive culture that respects and embraces our teammates' diverse backgrounds and experiences, so that everyone can achieve their full potential here. We aspire for our company to truly reflect the diversity of our customers and the markets we serve. We are committed to equal opportunity for everyone, regardless of people's gender identity/expression, age, language, sexual orientation, ability, race, socioeconomic status, national origin, or other characteristics.
