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Customer Service Specialist
2 months ago
We are seeking a highly skilled Customer Service Specialist to join our team at Otis Worldwide Corporation. As a key member of our customer-facing team, you will be responsible for collaborating with various departments to develop and maintain configured bills of materials, routings, and manufacturing files.
Key Responsibilities- Work closely with Mechanics, Construction Supervisors, Engineering, and Manufacturing teams to develop and maintain technical documentation.
- Collaborate with CLC Drafting and Quality teams to ensure accuracy and compliance with company standards.
- Provide technical support to Field Technicians, Customers, and Engineers to resolve technical issues and improve product quality.
- Develop and maintain software files and wiring diagrams as needed to support technical documentation.
To be successful in this role, you will need excellent communication and collaboration skills, as well as the ability to work in a fast-paced environment. You should have a strong understanding of manufacturing processes and technical documentation.
