Customer Success Associate

5 days ago


Provo, Utah, United States BambooHR Full time
About the Role

We are seeking a highly motivated and customer-focused Associate Customer Success Manager to join our dynamic team at BambooHR. As a key member of our customer success team, you will play a crucial role in ensuring our clients achieve their desired outcomes using our platform and receive unparalleled support and service.

Key Responsibilities
  • Meet with clients to work through concerns and obsess over their success
  • Consult and recommend ways to improve usage and increase value from BambooHR features, products, or integrations
  • Do proactive outreach such as business reviews
  • Respond urgently to high-risk customer scenarios or escalations, and focus on those with low adoption
  • Research root-cause of unique or systemic opportunities to improve the overall experience
  • Work cross-functionally with other teams to respond to urgent concerns and influence long-term solutions
Requirements
  • 1-3 years of customer experience, customer service or equivalent experience
  • SaaS experience preferred
  • Type 50 WPM
  • You're an organizational wizard and can quickly adapt to changing priorities
  • You're a calming voice to customers and can keep a cool head in heated situations
  • You're comfortable making decisions without a lot of direction, but also understand when to pull in other resources
  • You can think critically and creatively through unique situations
  • You maintain an empathetic and positive attitude and a strong desire to delight our customers
What We Offer
  • Great Company Culture. We've been recognized by multiple organizations for our great workplace culture.
  • Make an Impact. We care about your individuality by giving you freedom to grow and create within the company, regardless of your position.
  • Rest and Relaxation. 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation.
  • Health Benefits. Medical with HSA and FSA options, dental, and vision.
  • Prepare for the Future. 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance.
  • Financial Peace University. We pay for a one year subscription and you walk away with financial savvy and a bonus.
  • Give back. Get paid to give your time to the community.
  • Educational Benefits. Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses.
  • Amazing Office Amenities. We've got incredible benefits at our Draper headquarters including a full size gym, pickleball courts, a great office cafe, and free fountain drinks.
  • In-Person Onboarding. All new hires get to experience our in-person onboarding class, Bamboo Beginnings, at our Draper, UT headquarters.
  • Flexible Work Models. In-office, work-from-home, or hybrid, depending on position and location.
About Us

Our mission is simple: we want to set people free to do meaningful work. People love our software-and it turns out that people love working here too. We've been recognized as a Best Company to Work For and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.

BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.

BambooHR is An Equal Opportunity Employer--M/F/D/V

Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.



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