Technical Support Specialist

2 weeks ago


Chambersburg, Pennsylvania, United States Global Data Consultants Full time
Position Overview

Global Data Consultants is currently in search of dedicated 2nd Shift Service Desk Analysts. This role offers the opportunity to work fully remote within the United States.

Role Summary

As a Service Desk Specialist, you will be part of a dynamic team committed to delivering exceptional support. This entry-level position is ideal for individuals with full-time availability for 3rd Shift. We emphasize growth and development opportunities within our organization.

Key Responsibilities
  • Respond to customer inquiries via calls and emails, providing accurate and satisfactory solutions.
  • Manage and de-escalate situations involving dissatisfied customers with patience and support.
  • Assist callers in troubleshooting issues, navigating the company website, or utilizing products and services.
  • Collaborate with fellow support professionals to enhance customer service quality.
  • Document all service interactions accurately within the designated tracking system.
  • Provide support to both technical and non-technical end users.
  • Escalate complex issues to the appropriate team members.
Minimum Qualifications
  • Outstanding interpersonal, verbal, and written communication skills.
  • Familiarity with PC hardware configurations and troubleshooting techniques.
  • Excellent active listening abilities.
  • Experience in de-escalating customer issues in a structured environment.
  • Knowledge of desktop operating systems, including Windows 7, 8, 8.1, and 10.
  • A patient and empathetic demeanor.
  • Strong organizational and time management skills.
  • Ability to adapt and remain flexible in a fast-paced environment.
  • Proficient phone skills, including experience with multi-line systems.
Preferred Experience
  • An associate degree in Information Technology or higher.
  • Prior experience managing 30-40 calls regarding non-technical issues in a corporate setting.
  • Familiarity with Active Directory.
  • At least 1 year of experience supporting desktops, laptops, and printers in a production support environment.
About Us

At Global Data Consultants, we are at the forefront of technological advancements. We are a comprehensive staffing and IT service organization dedicated to making a positive impact in our communities by developing and deploying innovative solutions.

Why Choose Global Data Consultants?
  • Innovative Technology and Solutions
  • Opportunities for Career Advancement
  • Employee-Focused Work Environment
  • Comprehensive Benefits Package
  • Paid Holidays and Vacation
Equal Opportunity Employer

Global Data Consultants is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds. Our goal is to empower our teams to achieve their personal best and foster professional growth, regardless of race, ancestry, religion, sex, gender, national origin, sexual orientation, age, citizenship, marital status, physical ability or disability, or veteran status.

In compliance with federal law, all individuals hired will be required to verify their identity and eligibility to work in the United States.

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