Service Specialist

2 months ago

Midland, Texas, United States Bass Pro Inc Full time
Job Summary

The Service Specialist plays a vital role in ensuring a positive customer experience at Bass Pro Inc. This position is responsible for assisting in all aspects of Service Department operations, including unit inventory procedures, pre-delivery inspection, and delivery orientation. The Service Specialist will also assist customers with service or warranty repairs for their boat, motor, trailer, or ATV/UTV, and may assist with the sale of parts and accessories.

Key Responsibilities
  • Customer Service: Provide world-class customer service to ensure a pleasant and productive shopping experience for all customers.
  • Unit Delivery and Inspection: Assist with the unloading, inspection, and VIN verification of new units being delivered to the dealership by the manufacturer.
  • Inventory Management: Maintain unit inventory status communication in the Dealership Management data entry system and assist with physical inventories.
  • Pre-Delivery Inspection: Conduct final PDI and inspect detailing of all units scheduled to deliver, reporting any issues with unit condition to the Service Manager.
  • Customer Communication: Explain unit and accessory operation, break-in, and maintenance procedures to customers.
  • Service Coordination: Assist the Service Manager with the creation of related IDS work orders and keeping customers informed of estimates for needed repairs and progress toward their completion.
  • Parts and Accessories: Assist with the receiving and sale of parts within the IDS dealer management system and the accepting of parts and work order payments.
  • Administrative Tasks: Maintain a clean and professional work area and perform other duties as assigned.
Requirements
  • Education: High School education or equivalent experience.
  • Skills: Ability to complete simple math calculations, communicate in a friendly and professional manner with customers, vendors, and fellow associates, and establish and maintain effective working relationships with customers, management, and co-workers.
Benefits
  • Medical, Dental, and Vision Insurance
  • Health Savings Account and Flexible Spending Account
  • 401k Retirement Savings
  • Paid Holidays, Vacation, and Sick Time
  • Bass Pro Cares Fund
  • And more
Equal Opportunity Employer

Bass Pro Inc is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state, or local law.

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