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Customer Service Representative

2 months ago

Revere, Massachusetts, United States BJ's Wholesale Club Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at BJ's Wholesale Club. As a key member of our sales team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide excellent customer service to members, responding to their needs and resolving any issues in a timely and professional manner.
  • Process transactions accurately and efficiently, handling cash, credit card, and other payment methods.
  • Maintain a clean and organized store environment, including the sales floor, checkout lanes, and stockroom.
  • Restock shelves, face merchandise, and maintain visual displays to ensure a visually appealing store environment.
  • Assist with inventory management, including receiving and stocking merchandise, and conducting cycle counts.
  • Participate in visual merchandising and store displays to drive sales and promote products.
  • Work collaboratively with other team members to achieve sales goals and provide exceptional customer service.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Basic math skills and ability to handle cash and operate a point-of-sale system.
  • Ability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Physical ability to stand for long periods, lift up to 30 pounds, and move quickly and efficiently in a fast-paced environment.
What We Offer
  • Competitive hourly rate.
  • Opportunities for advancement and professional growth.
  • Flexible scheduling to accommodate your needs.
  • A fun and dynamic work environment with a team-oriented culture.