Customer Service Representative II

3 days ago


Revere, Massachusetts, United States East Boston Neighborhood Health Center Full time

About the Role:

We are seeking a highly skilled and compassionate Customer Service Representative II to join our Contact Center team at East Boston Neighborhood Health Center. As a key member of our team, you will be responsible for providing exceptional patient care and support through various communication channels.

Key Responsibilities:

  • Schedule, reschedule, and cancel appointments with patients and providers
  • Document clear and concise messages and route them to the appropriate departments
  • Transfer calls to other departments when required
  • Navigate and document in the Electronic Medical Record (EPIC) to access relevant information
  • Process refill requests accurately and effectively, according to guidelines
  • Conduct outreach calls on behalf of clinical departments

Requirements:

  • High school diploma or GED required
  • Minimum of 1-year customer service, administrative, or call center experience
  • Excellent written and verbal communication skills
  • Judgment and problem-solving skills
  • Proficient in Microsoft Office Suite
  • Bilingual fluency in Spanish/English preferred
  • Knowledge of medical terminology and experience working with electronic medical record technology a plus

About Us:

East Boston Neighborhood Health Center is a leading community health center in the greater Boston area, dedicated to providing high-quality patient care and support. We offer a dynamic and inclusive work environment, with opportunities for career growth and development. If you are passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity.



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