Customer Service Representative II

2 weeks ago


Revere, Massachusetts, United States East Boston Neighborhood Health Center Full time
Customer Service Representative II

East Boston Neighborhood Health Center is seeking a highly skilled Customer Service Representative II to join our Contact Center team. As a key member of our clinical support team, you will provide exceptional customer service to patients and families, ensuring a positive experience with our healthcare services.

Key Responsibilities:
  • Schedule, reschedule, and cancel appointments with patients and families.
  • Document clear and concise messages and route them to the appropriate clinical department.
  • Transfer calls to other departments as needed, ensuring seamless communication.
  • Navigate and document in the Electronic Medical Record (EPIC) to access relevant patient information.
  • Process refill requests accurately and effectively, following established guidelines.
  • Conduct outreach calls on behalf of clinical departments to patients and families.
Requirements and Qualifications:
  • High School Diploma or equivalent required.
  • Excellent written and verbal communication, judgment, and problem-solving skills.
  • Minimum of 1 year customer service, administrative, or call center experience.
  • Bilingual fluency in Spanish and English preferred.
  • Knowledge of medical terminology and experience working with electronic medical record technology a plus.
  • Proficient in Microsoft Office Suite.

We offer a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.



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