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Customer Service Representative II

2 months ago


Revere, Massachusetts, United States East Boston Neighborhood Health Center Full time

East Boston Neighborhood Health Center is seeking a highly skilled Customer Service Representative II to join our team in the Contact Center. This exciting opportunity is perfect for individuals with a passion for delivering exceptional customer service and supporting clinical departments.

Key Responsibilities:
  • Schedule, reschedule, and cancel appointments with patients and providers.
  • Document clear and concise messages and route them to the appropriate team members.
  • Transfer calls to other departments as needed and navigate the Electronic Medical Record (EPIC) system to access relevant information.
  • Process refill requests accurately and effectively, following established guidelines.
  • Conduct outreach calls on behalf of clinical departments to patients and providers.
Requirements and Qualifications:
  • High School Diploma or equivalent required.
  • Excellent written and verbal communication, judgment, and problem-solving skills.
  • Minimum of 1 year of customer service, administrative, or call center experience.
  • Bilingual fluency in Spanish and English preferred.
  • Knowledge of medical terminology and experience working with electronic medical record technology a plus.
  • Proficient in Microsoft Office Suite.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.